Q: Is there a difference between a gi and a kimono?
A: No. Gi and kimono have the same meaning here.
Q:
How do I wash my gi?
A: click here for washing instructions.
Q:
How much is shipping?
A: There are several shipping options available and are based on the
size of your order and where you live. When you are checking
our you will be able to select the option that best fits your
needs. To see what shipping charges will be while you
are shopping, select an item you would like and click the buy
now button. Under "approximate shipping costs" on
the right hand side, click on "actual
shipping". Enter your information and then you can
add or subtract items from your cart and see what shipping
options are available and the cost.
Q:
How can I pay?
A: When checking out from the shopping cart, you can select from
Visa, Mastercard, American Express, Discover, Mail in
check/money order, and Fax in credit card #.
You
can enter your credit card # complete your order
You
can fax in your credit card # at 310-325-4033.
You
can mail in a check or money order to
World
Wide Warrior Products
2539
W. 237th St. Suite F
Torrance,
CA 90505
Q: When will my order be processed/shipped?
A: ONLINE USA/CANADA ADDRESSES VIA UPS (except P.O. boxes Alaska/Hawaii)
Online orders received before 4:00pm PST M-F will be processed and
shipped same day. Others the next business day.
PHONE orders VIA UPS received before 12:00pm PST M-F will be processed and shipped same day.
Others the next business day.
A: USPS Priority Mail/PO Boxes/Alaska/Hawaii
All orders will ship the next business day
A: International
All orders will ship the next business day
Q: When will my order arrive?
A: USA (except P.O. boxes Alaska/Hawaii)
Delivery will be according to the shipping you select 3day, 2day, next day. Ground takes up to 5 days
A: PO Boxes/Alaska/Hawaii
Takes 3-7 days (APO, AP, Puerto Rico, and Guam may take longer)
A: International(Outside USA)
UPS Worldwide Express takes an average of 1-3 days
International Express/Priority takes an average of 3-7 days
NOTE:
All orders being shipped outside the USA are subject to local
laws and regulations of the destination country and may cause
delays beyond our control.
Q: I DON'T SEE THE SIZE THAT I NEED?
A: IF YOU DO NOT SEE A PARTICULAR SIZE THAT IS BECAUSE WE EITHER ARE OUT OF STOCK AND DO NOT HAVE AN ESTIMATED
RESTOCK DATE OR THAT SIZE HAS BEEN DISCONTINUED. CALL FOR DETAILS
Q: I ORDERED SOMETHING THAT WAS BACK ORDERED ALONG WITH SOME OTHER ITEMS. WHEN WILL IT SHIP?
A: USA- WE WILL SHIP WHAT IS AVAILABLE NOW AND THE BACK ORDERED ITEM WHEN IT IS AVAILABLE
INTL- WE WILL SHIP WHEN ALL ITEMS ARE AVAILABLE
Q: I am not in the United States will I have to pay customs duties or taxes when my order arrives?
A: We try to do what we can to help you with this but ultimately it is in the hands of your government and you may be liable for additional taxes.
If in doubt contact your customs department.
Q:
How do I tell what fabric type my gi is?
A: Please click the link below for a link to a page with close up
pictures of the different gi fabrics. http://www.atama-kimonos.com/general/FabricFaq.htm
Q: What is your return policy?
A: To return an unwanted product for a full refund of the
purchase price, please send the item back within 30 days from
the date of purchase. Please note that our return policy only
covers unopened or unworn products. Items must be returned in
original packaging and/or in new condition. Original shipping
and handling and return postage charges will not be refunded.
Damaged, defective or incorrect merchandise will be
exchanged if returned within 30 days from the date of
purchase.
To process an exchange or return, please reference your order
number and email and the following information
- full name
- address
- phone number
- reason for exchange
Our store/mailing address is:
World Wide Warrior Products
2539 W. 237th St. Suite F
Torrance, CA 90505
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